What term refers to the flow of activities a business follows in delivering a service?

The term that refers to the flow of activities a business follows in delivering a service is "Processes." When discussing business operations, processes are the series of steps, tasks, or activities that are performed to achieve a specific goal, particularly in service delivery. These processes ensure that everything from planning, execution, monitoring, and completion is carried out systematically to provide a consistent level of service to customers.

By defining the flow of activities, organizations can identify areas for improvement, streamline operations, reduce costs, and enhance customer experience. This understanding is critical for efficient management and continuous improvement within a business.

In contrast, while "Operations" refers broadly to the day-to-day functions, including logistics and production within a business, it does not specifically highlight the structured flow of activities. "Service Delivery" pertains more specifically to the methods in which services are provided to customers but lacks the comprehensive scope of a process. Meanwhile, "Workflow" focuses on the specific sequence and arrangement of tasks but is more of a subset of processes, detailing how processes operate rather than the processes themselves.